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ITIL Foundation for IT service management Print E-mail

 Course information
 code: title: price: duration:
 H1846S ITIL Foundation for IT service management 850 EUR 3 days
 

Course overview

This course introduces the concepts of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes a set of processes involved in developing an IT framework and features either the exciting and hands-on High Performance simulation or a series of practical exercises that provides an interactive learning experience. This results in a thorough grounding in basic ITSM principles, which can be used for the Foundation Certificate in IT Service Management examination, or for ITSM projects. The 3-day course is 70 percent lecture and 30 percent interactive.

 
 

 view schedule

 Course Objective 

 Course Outline 

With the successful completion of this course you will be able to:
  • Gain a fundamental understanding of service delivery and service support processes
  • Gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination from either EXIN or ISEB
  • Service Management
  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
  • Service Level Management
  • Financial Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Security Management (this module only applies to students taking the EXIN examination)
  • Examination: ITIL Foundation for IT Service Management - Exam preparation
 Course schedule:
 N/A There is currently no schedule available for this course.

 

 


Please contact  ASYSTA Ltd. on +359 2 9733564 or +359 2 9733825 for additional course schedule appointment or accomodation details.
 
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