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ITIL Foundation for IT service management |
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| Course information | | code: | title: | price: | duration: | | H1846S | ITIL Foundation for IT service management | 850 EUR | 3 days |
Course overview This course introduces the concepts of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes a set of processes involved in developing an IT framework and features either the exciting and hands-on High Performance simulation or a series of practical exercises that provides an interactive learning experience. This results in a thorough grounding in basic ITSM principles, which can be used for the Foundation Certificate in IT Service Management examination, or for ITSM projects. The 3-day course is 70 percent lecture and 30 percent interactive.
| | view schedule | Course Objective | Course Outline | With the successful completion of this course you will be able to: - Gain a fundamental understanding of service delivery and service support processes
- Gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination from either EXIN or ISEB
| - Service Management
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Service Level Management
- Financial Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Security Management (this module only applies to students taking the EXIN examination)
- Examination: ITIL Foundation for IT Service Management - Exam preparation
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| Course schedule: | | N/A | There is currently no schedule available for this course. | |
Please contact ASYSTA Ltd. on +359 2 9733564 or +359 2 9733825 for additional course schedule appointment or accomodation details. |
