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HP Service Desk 5.x Software Administration II Print E-mail

 Course information
 code: title: price: duration:
 UC329S HP Service Desk 5.x Software Administration II 1000 EUR 4 days

Course overview

This course expands Service Desk administrator skills attained in the prerequisite course, HP Service Desk 5.x Software: Administration I. It focuses on installing, implementing, configuring, and integrating SD. Extensive Service Level Management features comprise a major portion of this 4-day course. Other topics include email integration, the SD Agent, the Object Loader, Data Exchange, Archiving data, and SD/SLM reporting with Performance Insight Software. This course is 50% lecture and 50% hands-on.


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 Course Objective 

 Course Outline 

Upon completing this course you will be able to:
  • Install the SD Management Server, Client, Service Pages, and database
  • Configure and maintain the SD environment
  • Archive SD data
  • Configure SD email, LDAP, and AD integration
  • Configure and use XPL logging with SD
  • Install and configure the SD Agent and Objectloader
  • Configure and execute Data Exchange tasks
  • Create and use Service, Service Level, and Service Level Agreement objects
  • Create reusable Configuration Item and Metric Definitions
  • Install and configure Metric Adapters and discover metrics
  • Specify Availability and Compliance Service Level Objectives
  • Define and create Hierarchy Filters and Service Definitions
  • Build Services from Filters and Service Definitions
  • Configure and use SD Reporting features with HP Performance Insight Software
  • Introduction
  • Email Integration and Setup
  • Service Desk Maintenance
  • Basic SD Service Level Management Functionality
  • Additional SD Service Level Management Functionality
  • Introducing SLM Modeling
  • Building Hierarchy Filters
  • Generating Services from Hierarchy Filters
  • Building Service Definitions
  • Instantiating Services Using Service Definitions
  • Administering Metric Adapters
  • SLM Administration
  • SD/SLM Reporting with Performance Insight Software
  • Integrating SD
  • Data Exchange
  • Service Desk Installation
 Course schedule:
N/A There is currently no schedule available for this course.



Please contact  ASYSTA Ltd. on +359 2 9733564 or +359 2 9733825 for additional course schedule appointment or accomodation details.
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