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Системен Администратор Международната организация по труда - Женева

Системен Интегратор Макдоналдс - България

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HP Service Desk 5.x Software Administration I Печат Е-мейл

 Course information
 code: title: price: duration:
 UC328S HP Service Desk 5.x Software Administration I 1250 EUR 5 days

Course overview

This 5-day course provides students with the skills needed to effectively use and manage the HP Service Desk 5.x Software product. This administrator level course focuses on implementing, configuring, and tailoring Service Desk to match the processes, policies, and procedures of the student's environment. This course is the first of two Service Desk Administration courses. This course is 50 percent lecture and 50 percent hands-on.


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 Course Objective 

 Course Outline 

Upon completion of this course you will be able to:
  • Use and administer the interfaces of Service Desk
  • Manage Service Desk using the HP Software configuration administrator workspace
  • Configure the Service Desk technical environment
  • Use Service Call, Incident, Problem, Change, Configuration Item, Organization, Person, Project, and Work Order objects
  • Create customized Actions, Forms, Rules, Views, and Templates
  • Use and administer Schedules, Code tables, and Fields
  • Build and maintain Service Desk Accounts, Roles, and Folders
  • Introduction
  • Introduction to Service Desk Interfaces
  • Using the HP Software Console
  • Using the Web Console
  • Using the Service Pages Interface
  • Capabilities and Process Flow
  • Using Service Desk for Organization Management
  • Using Service Desk for Incident Management
  • Welcome to Service Desk Software Configuration
  • Configuring Fields, Code Tables, Required Fields, Auditing
  • Creating Forms, Templates
  • Creating and Customizing Views
  • Automate with Rules - DB and UI
  • Building Actions and Applications
  • Creating Accounts, roles, and Folders
  • HP Software Configuration: Miscellaneous
  • Service Desk Architecture
  • Using Service Desk for Configuration Management
  • Using Service Desk for Problem Management
  • Using Service Desk for Change Management
  • Creating and Using Schedules
  • Administering Service Pages
  • Basic Service Desk Reporting
  • Using configuration Export
 Course schedule:
 N/A There is currently no schedule available for this course.



Please contact  ASYSTA Ltd. on +359 2 9733564 or +359 2 9733825 for additional course schedule appointment or accomodation details.
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