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HP Service Desk 5.x Software Administration II |
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| Course information | | code: | title: | price: | duration: | | UC329S | HP Service Desk 5.x Software Administration II | 1000 EUR | 4 days |
Course overview This course expands Service Desk administrator skills attained in the prerequisite course, HP Service Desk 5.x Software: Administration I. It focuses on installing, implementing, configuring, and integrating SD. Extensive Service Level Management features comprise a major portion of this 4-day course. Other topics include email integration, the SD Agent, the Object Loader, Data Exchange, Archiving data, and SD/SLM reporting with Performance Insight Software. This course is 50% lecture and 50% hands-on.
| | view schedule | Course Objective | Course Outline | Upon completing this course you will be able to: - Install the SD Management Server, Client, Service Pages, and database
- Configure and maintain the SD environment
- Configure SD email, LDAP, and AD integration
- Configure and use XPL logging with SD
- Install and configure the SD Agent and Objectloader
- Configure and execute Data Exchange tasks
- Create and use Service, Service Level, and Service Level Agreement objects
- Create reusable Configuration Item and Metric Definitions
- Install and configure Metric Adapters and discover metrics
- Specify Availability and Compliance Service Level Objectives
- Define and create Hierarchy Filters and Service Definitions
- Build Services from Filters and Service Definitions
- Configure and use SD Reporting features with HP Performance Insight Software
| - Introduction
- Email Integration and Setup
- Service Desk Maintenance
- Basic SD Service Level Management Functionality
- Additional SD Service Level Management Functionality
- Introducing SLM Modeling
- Building Hierarchy Filters
- Generating Services from Hierarchy Filters
- Building Service Definitions
- Instantiating Services Using Service Definitions
- Administering Metric Adapters
- SLM Administration
- SD/SLM Reporting with Performance Insight Software
- Integrating SD
- Data Exchange
- Service Desk Installation
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| Course schedule: | | N/A | There is currently no schedule available for this course. | |
Please contact ASYSTA Ltd. on +359 2 9733564 or +359 2 9733825 for additional course schedule appointment or accomodation details. |
